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Info

Who are Mumstuff?

MumStuff has been trading online since March 2005 and in that time we have helped thousands and thousands of women throughout their pregnancy, labour, birth and subsequent motherhood. I'm a working mum with two children, and run the site with the help of a small team of dedicated helpers (aka my hubby and friends!). Why not have a look at our Press Pages, to see what we have been up to over the past few years or read our Your Comments page to see what other customers have thought of our service!

Mumstuff contact page

On Service

Providing the highest level of service is equally as important as the quality of our products, our ordering process is fast, simple and as safe as possible.
Ordering Process
Delivery Information
Orders placed after 1pm will be dispatched the following day.
Returns

On Support

We have a dedicated support team ready to help with any questions or concerns you may have, so please contact us and we will be more than happy to help.
Contact Form
Contact Information

On Safety

The safety and security of your details are extremely important to us, we take every step possible to ensure your information stays safe and private.
Your Security

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Customer Service

Customer Service

Mumstuff are committed to offering the best service possible to our customers, please see below for information on the service we provide, and if you have any further questions or concerns please contact us or use the live online support option to message a member of our customer support team.

Online Payment Security
Your Information
Delivery
Cancellation
Returns Policy
Contact Information

Online Payment Security

Our online ordering system is secure and safe, we use the a secure socket layer page for the customer to add their details and a choice of 3 payment systems.

1. Credit Card / Debit Card Payment through a Secure live terminal. Your card details are not held or stored by us and the processing system has the best protection available. We use an extended SSL (the green address bar) with the maximum possible data encyption currently available. Click Here for more detailed information on our commitment to keeping you details safe

2. PayPal Checkout for PayPal account holders which means you don't have to exchange your credit card details as PayPal stores them securely for you.

3. WorldPay: Goods purchased by credit or debit card are done via the secure WorldPay payment system.

Your Information

We will not offer any information that you give us to any other company, and only keep your details on record for a minimum amount of time after your order has been processed to reduce any chance of fraud. If you are concerned about giving your information online, we can process card orders over the telephone during standard UK office hours

(UK) 0845 009 0607 (WORLD) 0044 7944433383

Delivery

All orders placed after 1pm will be dispatched the following day.

We send all our UK orders using Royal Mail Recorded delivery and all our overseas parcels by Royal Mail international Signed for Delivery. In most cases our orders are dispatched on the same or next working day and shipping confirmation emails and tracking details are sent to the customers.

Certain personalised items are made to order and will be dispatched usally within 3-5 days, we will make every effort to contact you to inform you if there is a further delay.

Cancellations

You can cancel an order and return any goods that may already have been dispatched up to 28 days from receipt (see return policy). Our terms and conditions do not affect your statutory rights.

Returns Policy

We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable please return them within 28 days in the original packaging and in an unused condition for a full refund less of any postage costs.

Contact Information

Our homepage on the Internet is located at http://www.mumstuff.com

You may contact us by e-mail: salesteam@mumstuff.com

You may contact us by phone on:
(UK) 0845 009 0607
(Worldwide) 00 44 7944433383

Alternatively click here to fill out our on-line contact form

Address

Mumstuff
Unit 6 Hertford industrial Estate
Caxton Hill
Hertford
Herts
SG13 7NE
England

About Mumstuff

Hello and welcome from the MumStuff Team! We hope you enjoy our unique shopping experience dedicated exclusively to all things 'mum'. There's no baby stuff here - just everything for the perfect pregnancy and beyond! Whether you are pregnant yourself, or you are buying for your partner, wife or friend, you can be assured of a fabulous selection of thoughtful products to inspire, support and nurture..